Privacy policy – Novus Business Connections Limited

Novus Business Connections Limited (‘Novus’, ‘us’, ‘we’, ‘our’) take pride in the way we care for our client’s (‘client’, ‘customer’) data.  We will only seek relevant information from our prospects and clients to better inform us as to the best way to satisfy their needs. This privacy policy sets out how we handle data with which we have been entrusted.

Please note that all data captured and processed by Novus will be done so in accordance with the applicable data protection laws, including of course GDPR.

The information we collect about individuals is always business-related information – for example name, contact details and role. This data is provided to us directly by our client or collected by us from the business.

We collect data from visitors to our website through the use of ‘contact us’ forms. Novus also collect your details when you make an enquiry to us via email. Novus also use ‘cookies’ to automatically collect information about your visit(s) to our website. Please see the ‘Cookies‘ section below for more on this.

Novus receives personal data from our client and processes this data (individuals in a business) under instruction from our client to contact them about goods and services offered by our clients in which their business may be interested. The data provided by our clients is used only to contact organisations about the specific subject that our clients have instructed us to call and is done in the performance of a contract between our two parties (Novus and client).

In accordance with GDPR and data protection laws, Novus will only process your personal data where we have a lawful basis for doing so. Lawful basis consists of Consent, Contract, Legal obligation, Legitimate interests, Public task or Vital interest.

The data we process under instruction from our client is being collected in the name of their business and so it is our client’s privacy policy a client’s prospect / data subject is referred to.  

At the end of any telemarketing campaigns we undertake on behalf of our clients, the updated dataset is securely returned to our client including any updated records including any rights and requests from the data subject.

From time to time we may run our own marketing campaigns. You will always have the right to opt-out of receiving any form of marketing from us and we will always ensure that we screen any databases against the Corporate Telephone Preference Service prior to contacting businesses. We also require that all our client’s data is screened against the Corporate Telephone Preference Service before we run a campaign using it.

If you would like to opt-out of any marketing communications from us, please contact us at hello@novus-bc.com or mail to Novus Business Connections, The Atrium, Curtis Road, Dorking, Surrey, RH4 1XA.  Please be aware that this would be to opt out of Novus related marketing only. If you wish to opt out of our client’s specific campaigns please contact them directly.

Novus Business Connections Limited will not share your data with third parties unless we have written consent from our client’s (if it is their data), are obliged to disclose personal data by law, or the disclosure is necessary for purposes of legal proceedings, national security, taxation, or criminal investigation; or where we have your consent; or in relation to a takeover, merger or asset sale of our business.

During telemarketing campaigns we call as our clients and so we therefore recommend that in the instances we contact you on behalf of a client that you review our client’s privacy policy.

Your rights

Under certain circumstances, by law, you have the right to:

• the right to be informed;

• the right of access;

• the right to rectification;

• the right to erasure;

• the right to restrict processing;

• the right to data portability;

• the right to object; and

• the right not to be subject to automated decision-making including profiling.

If you require to exercise any of your rights please contact us using the details at the bottom of this privacy policy. In most cases we may need to verify your identify before being able to give effect to any request by you to exercise your rights.

You also have the right to complain to the Information Commissioner’s Office in respect of the processing of your personal data if you feel necessary.

 The rights above are not absolute and therefore may be situations where Novus are unable to comply with your request.  In such cases we will explain why we cannot comply with this request.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.

Cookies and website

Our website may contain links to other websites that are outside our control and are therefore not covered by this Privacy Policy.

“Cookies” are pieces of information that a website transfers to your device to store and sometimes track information about you. Cookies are common and help you to get the most out of your visit to our website.

We may collect information about your computer including, where available, your IP address, operating system and browser type. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser’s setting to prevent it from accepting cookies on your computer – we suggest going to for instructions on how to disable cookies. However, you may not be able to take full advantage of our website if you do so.

Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

Our website use two main types of cookies:

Per-session cookies. Novus only use these whilst you are visiting our website and they are deleted when you leave. They remember you as you move between pages, for example recording the items you add to an online shopping basket. They also help maintain security.

Persistent cookies. These cookies stay on your computer until they expire or are deleted. We set automatic deletion dates so that we don’t keep your information for longer than we need to.

Our website may also use cookies, for example, to:

• Gather customer journey information across our site

• Gain insight into the nature of our audience so we can tailor our content accordingly

• Ensure your privacy when you visit our secure sites

• Store details of your marketing preferences to improve and enhance your visit to our sites

• Remember settings you have applied to a website such as layout, font size, preferences, colours etc

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your device to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

By continuing to use this site you are agreeing to the use of cookies as detailed above.

Retention

Novus will only retain your data for as long as is necessary in accordance with the purposes set out in this Privacy Policy, and in any event no longer than 3 years from last contact or in accordance as to what was agreed by our client and their data.

Amendments to this Privacy Policy 

Please be aware that this Privacy Policy is subject to change. It was last reviewed in May 2018. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contact Us

If you have any questions or concerns about this Privacy Policy or our use of your personal data or would like to: access, correct, amend or delete any personal information we have about you, please contact us at or send us mail to: Novus Business Connections, The Atrium, Curtis Road, Dorking, Surrey, RH4 1XA.